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Copy of Return - Refund - Replacement

Returns & Refunds:

More than anything we want you to be happy with your purchase!! If something doesn’t look for feel right, please email us at support@amorcustomgifts.com and we’ll make it right! 

Also please be informed that placing an order means that you accept all the terms mentioned below

 

     REPLACEMENTS & REFUNDS:

    1./ For Customized/Personalized Products: 

    At this time we do not offer Return or Exchange for Customized/Personalized items, we offer FULL REFUND OR FREE REPLACEMENT for these following cases:

    1- Item received is defective, damaged, broken or does not work properly
    2- Item received is different from the description or the product customization information.
    Please allow the 20% difference between advertised images and the actual item you received as sometimes advertised images may slightly different from actual item in terms of color due to the lighting during photo shooting or the monitor's display.
    Also for blankets,the placement of the prints maybe slightly different than the photos due to manual placement process.
    3- Incorrect size
    4- Loss/Missing item

     

    (A) Replacements for Damaged or Defective Items: If your personalized item arrives damaged, defective, or with a poor-quality print, we will provide a replacement at no additional cost. This also applies if the received item does not match the design you ordered

    (B) No Need to Return Original Item: In cases where a replacement is issued for reasons of damage, defect, or incorrect design, you are not required to return the original item. You may keep it at no additional charge.


    The following reasons are NOT covered by our 30 days Refund & Replacement policy.
    1- Request for a refund/replacement after 30 days of product deliver
    2- Choose the wrong size or customization
    3- Product damaged by misuse, mishandling or poor maintenance
    4- Product has been washed, worn , used
    5- Subjective Reasons: Personalized items are custom-made to each customer's specifications. As such, we are unable to accept returns or provide refunds for subjective reasons, such as if a customer feels the product is not worth the price or does not meet their expectations in ways not related to quality or accuracy of the personalization, no longer needed or change mind reasons

     Please allow the 20% difference between advertised images and the actual item you received as sometimes advertised images may slightly different from actual item in terms of color due to the lighting during photo shooting or the monitor's display

    To file a claim, please send us an email to support@amorcustomgifts.com  and include the following information (this is a must):

    • Order number
    • Video/ photo of the defective product

          If your claim is in regards to a printing error, please include photographs of the error. 

          If your claim is in regards to a print size or placement issue, please include a measuring tape, stick, or ruler in the photographs of affected garments.

    • Full delivery address
    • Contact telephone number

    Our support team will review the photos/videos you send of the defective item and, if your item is eligible, we will resend the product to you for no additional cost to you. In the rare case that sending a replacement product is not practical, we will reimburse you the full cost of the eligible product (including shipping costs).

    2./ For NON-PERSONALIZED RUGS: 

     Any Non-Personalized RUGS purchased from amorcustomgift.com can be returned for a full refund MINUS 10% restocking fee within 30 days of the delivery date.

    * At this time, we are unable to provide prepaid shipping label. Customers are responsible for obtaining and paying for their own return shipping labels due to high shipping cost of Area Rugs.

    To receive a full refund, the original item MUST be in new condition and returned without:

    _ Pet dander or fur
    Dirt or grass stains
    Signs of wear, washing, or improper care
    Damage or stains
    Chairs must be disassembled completely (if applicable)

    All returned items are thoroughly inspected, and any item(s) returned in a condition deemed as no longer sellable will not be refunded.

    Note: Returned item(s) must be shipped back in the original packaging or similar packaging that will prevent item(s) from damage while in transport.

    All refunds are issued back to the original form of payment used during purchase.

     INCORRECT ADDRESS

    For orders shipped to the wrong address due to a customer inputting the incorrect address:

    - We are not responsible if your order gets delivered to the wrong address or returned to sender (as all of the items would be donated right after they come back to our warehouse)

    - The customer must cover the cost of ordering replacement items 

    So please be extremely careful when entering your shipping address. 

    Customer service is our #1 priority and we will do whatever we can to take care of you. Thank you for considering mordenly.com and if you have any questions, please don't hesitate to contact us via:  support@amorcustomgifts.com