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Return - Refund - Replacement

Returns & Refunds:

More than anything we want you to be happy with your purchase!! If something doesn’t look for feel right, please email us at support@amorcustomgifts.com and we’ll make it right! 

Also please be informed that placing an order means that you accept all the terms mentioned below

 

     REPLACEMENTS & REFUNDS:

    1./ For Customized/Personalized Products: 

    At Amor Custom Gifts, we pride ourselves on creating unique, personalized products tailored to your specific requests. Due to the custom nature of these items, we have the following policy in place:

    1. Non-Returnable and Non-Exchangeable:

      • Personalized Nature: Since each product is made to order based on your personalization, we cannot accept returns or exchanges. This policy ensures that we can maintain the uniqueness and integrity of personalized items.
    2. Disclaimer on Color Variation:

      • Screen Resolution Variance: We strive to display our products as accurately as possible. However, the colors you see on your screen may vary slightly from the actual product due to differences in screen resolutions and settings.
      • Color Deviation: Minor deviations in color are normal and should be expected. These variations do not qualify as defects.
    3. Free Replacement Policy:

      • While we do not offer returns or exchanges, we stand by the quality of our products. We offer FREE REPLACEMENT for the following cases:
        • Print Defects: This includes issues like missing colors, incorrect color reproduction (excluding minor deviations due to screen resolution), blurred or pixelated images, image cropping errors, smudging, streaking, incomplete prints, or early signs of fading or peeling upon receipt.
        • Material Defects: If the material of the blanket is damaged or defective upon arrival, such as tears, holes, or manufacturing defects.
        • Incorrect Personalization: If the final product deviates from the personalization instructions provided by you at the time of order.
    4. Procedure for Claiming a Replacement:

      • Reporting: To claim a replacement, please contact our customer service team within 14 days of receiving the item by email us at support@amorcustomgifts.com
      • Verification: Provide clear evidence of the issue, such as photographs, to help us verify the claim.
      • Approval: Once we confirm that the issue qualifies for a free replacement, we will initiate the replacement process.
    5. Limitations:

      • Subjective Preferences: Personal opinions regarding design elements such as color brightness or size do not qualify for replacement.
      • Wear and Tear: Normal wear and tear or damage due to improper use or care are not covered under this policy.

    For any questions or concerns regarding our personalized items, feel free to reach out to our customer service team. We are dedicated to ensuring your complete satisfaction with our custom products.

    The following reasons are NOT covered by our 14 days Refund & Replacement policy.
    1- Request for a refund/replacement after 14 days of product deliver
    2- Choose the wrong size or customization
    3- Product damaged by misuse, mishandling or poor maintenance
    4- Product has been washed, worn , used
    5- Subjective Reasons: Personalized items are custom-made to each customer's specifications. As such, we are unable to accept returns or provide refunds for subjective reasons, such as if a customer feels the product is not worth the price or does not meet their expectations in ways not related to quality or accuracy of the personalization, no longer needed or change mind reasons

     Please allow the 20% difference between advertised images and the actual item you received as sometimes advertised images may slightly different from actual item in terms of color due to the lighting during photo shooting or the monitor's display

    To file a claim, please send us an email to support@amorcustomgifts.com  and include the following information (this is a must):

    • Order number
    • Video/ photo of the defective product

          If your claim is in regards to a printing error, please include photographs of the error. 

          If your claim is in regards to a print size or placement issue, please include a measuring tape, stick, or ruler in the photographs of affected garments.

    • Full delivery address
    • Contact telephone number

    Our support team will review the photos/videos you send of the defective item and, if your item is eligible, we will resend the product to you for no additional cost to you. In the rare case that sending a replacement product is not practical, we will reimburse you the full cost of the eligible product (including shipping costs).

    2./ For NON-PERSONALIZED RUGS: 

     Any Non-Personalized RUGS purchased from amorcustomgift.com can be returned for a full refund MINUS 20% restocking fee within 30 days of the delivery date.

    * At this time, we are unable to provide prepaid shipping label. Customers are responsible for obtaining and paying for their own return shipping labels due to high shipping cost of Area Rugs.

    To receive a full refund, the original item MUST be in new condition and returned without:

    _ Pet dander or fur
    Dirt or grass stains
    Signs of wear, washing, or improper care
    Damage or stains
    Chairs must be disassembled completely (if applicable)

    All returned items are thoroughly inspected, and any item(s) returned in a condition deemed as no longer sellable will not be refunded.

    Note: Returned item(s) must be shipped back in the original packaging or similar packaging that will prevent item(s) from damage while in transport.

    All refunds are issued back to the original form of payment used during purchase.

    3./ FOR NON-PERSONALIZED BLANKETS & OTHER ITEMS: 

     Any Non-Personalized items purchased from amorcustomgift.com can be returned for a full refund MINUS 25% restocking fee within 14 days of the delivery date.

    * At this time, we are unable to provide prepaid shipping label. Customers are responsible for obtaining and paying for their own return shipping labels 

      INCORRECT ADDRESS

    For orders shipped to the wrong address due to a customer inputting the incorrect address:

    - We are not responsible if your order gets delivered to the wrong address or returned to sender (as all of the items would be donated right after they come back to our warehouse)

    - The customer must cover the cost of ordering replacement items 

    So please be extremely careful when entering your shipping address. 

    Customer service is our #1 priority and we will do whatever we can to take care of you. Thank you for considering mordenly.com and if you have any questions, please don't hesitate to contact us via:  support@amorcustomgifts.com